From Hindustan Times
If BPO is juicy, KPO is juicier. BPO is about repeatable processes that can be done on a large scale to lower costs for clients. KPO is about in-depth work, tailored to a client in close contact, often involving high skills and analytical work — and, therefore, higher billing rates.

During the late 1990s, the success of information technology and business process outsourcing to low-wage countries like India and the resulting cost savings prompted several multinational companies to experiment with outsourcing higher-end knowledge-based work.

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